How Can We Help?
Frequently Asked Questions
At JH Cloud Solutions, we believe in making IT simple, secure, and stress-free for your business. Whether you’re a new start-up or an established company, our team is here to support you every step of the way.
Below you’ll find answers to some of the most common questions we’re asked. If you need more information, just get in touch—we’re always happy to help.
JH Cloud Solutions provides managed IT services, cloud solutions, cyber security, Microsoft 365 and Google Workspace migrations, new business IT setups, website and email setup, and 24/7 remote monitoring.
We support small to medium-sized businesses across Essex, Kent, and the surrounding areas. Whether you’re a new start-up or an established company, we can help.
Simply contact us via phone, email, or our online portal. We offer remote support and can visit your premises if needed.
We aim to respond to all support requests within one hour during business hours. Urgent issues are prioritised.
Yes, our remote support is available around the clock. We’re here when you need us, day or night.
Absolutely. We specialise in Microsoft 365 and Google Workspace migrations, ensuring a smooth, secure transition for your business.
Yes, we offer ongoing support packages, including proactive monitoring, patch management, and regular reviews to keep your systems secure and up to date.
We offer flexible agreements with no long-term tie-ins. We’re confident you’ll love our service.
We implement industry best practices, multi-factor authentication, regular security audits, and endpoint protection as standard.
We’re a local business that puts customer service first. You’ll always speak to a real expert, and we tailor our solutions to your needs—not a one-size-fits-all approach.
